Returns and Refunds

If for any reasons the client is not satisfyed with an order, it can be returned for a refund of item cost, for a store credit or for a size exchange. Return Conditions:

  • Request must be receivet within 15 days of the merchandise's delivery date.
  • Item(s) MUST have their security tag attached, original recepit and in perfect conditions, otherwise item(s) will be authomatically refused.
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.

European Union UE Return Instructions

To Return an Item is very simple, customers only need to contact our team by sending an email to: info@spenceclothing.com asking for RAN (return authorization number).

Items must be shipped back for return within 15 days from delivery date.
We will reply to the RAN request giving all instructions, included return address. European Union customer can ship with Postal services or with courier at their own expenses or can choose our EXPRESS RETURN option with courier for a cost of 9,80 euro that will be deducted from final refund. All instructions will be given through email to customers that need more information on this service. Refunds: We will refund your returned item(s) as soon as possible (max 10 days after receiving your return).

We refund directly original payment, in case of Credit Card payment the processing time may vary by Credit Card company (anyway we will start refund process within 5 days).

Worldwide Return Instructions

To Return an Item is very simple, customers only need to contact our team by sending an email to: info@spenceclothing.com asking for RAN (return authorization number).

Items must be shipped back for return within 15 days from delivery date.
We will reply to the RAN request giving all instructions, included return address. Refunds: We will refund your returned item(s) as soon as possible (max 10 days after receiving your return).

We refund directly original payment, in case of Credit Card payment the processing time may vary by Credit Card company (anyway we will start refund process within 5 days).